Frequently Asked Questions
Everything you need to know about shopping for your home.
What is the return policy for furniture and large home items?
Most furniture items can be returned within 30 days of receipt. Large items must be in new condition and original packaging to be eligible for a full refund.
How do I track the delivery of my home decor order?
Once your order ships, you can track it via the 'Returns & Orders' section. For heavy items, you will receive a specific delivery window from our specialized carrier.
Do you offer professional assembly services for furniture?
Yes, for many home items, you can select 'Expert Assembly' at checkout for an additional fee. A local professional will be scheduled to assemble the item in your home.
What should I do if my home goods arrive damaged?
If an item arrives damaged or defective, please go to 'Your Orders' and select 'Return or Replace Item' within 30 days to receive a replacement or full refund.
Are there warranties available for kitchen appliances and electronics?
Most home appliances come with a manufacturer's warranty. Additionally, you can purchase an optional extended protection plan during checkout for extra coverage.
Can I schedule a specific delivery date for large appliances?
Yes, during the checkout process for large appliances, you will be prompted to select a preferred delivery date and time slot that fits your schedule.